Loudoun County government is asking cable television subscribers about the quality of service they receive from their cable TV provider in regard to outages, response time, value and service calls.
Comcast Communications and Verizon Virginia each hold non-exclusive cable TV franchise agreements with Loudoun County, which grants the companies the right to use public rights of ways to install their cables and operate their cable TV systems.
Under terms of the franchise agreement with each provider, a subscriber satisfaction survey is to be conducted periodically. The results of the subscriber survey will be shared with the Loudoun County Communications Commission and will help form recommendations to the Board of Supervisors as the county prepares for franchise renewal negotiations that are expected to occur within the next three years.
The survey will remain open through January 31, 2019. It can be taken online at loudoun.gov/cable.
The Loudoun County Communications Commission is scheduled to hold a public input meeting to further solicit feedback from cable TV subscribers at 7 p.m. Wednesday, Dec. 19, in the Loudoun County Government Center at 1 Harrison Street SE in Leesburg.